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The full verification procedure is necessary for all players who are going to withdraw funds. In Joy Casino, only those users who have provided a full set of documents can withdraw winnings. Additionally, the casino offers a monthly 10% cashback on lost deposits. On the first day of each calendar month, you can activate the “Return” bonus in your personal account. To activate it, you need to deposit 50% of the return amount.
The player from Japan had $32,000 confiscated by Casino-X after he had fulfilled the bonus conditions. The player had faced a demanding KYC process, which had involved three months’ worth of pay slips and a video call. Despite his compliance, the player’s account was frozen, the funds were confiscated, and the casino provided no clear reason for this action. After our team had contacted the casino, it was discovered that the penalty had been applied in error.
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